Terms & Conditions
All prices shown on our website are in Euro and are inclusive of VAT at the applicable rate, but may change from time to time. We reserve the right to change prices if there is a change in the applicable VAT rate and will do our best to ensure that prices are always correctly shown. However, very occasionally, an error may occur. In this unlikely eventuality, we will attempt to contact you at the e-mail address you gave us when you placed your order. If we cannot contact you, or if we receive no response to our e-mail, we will continue to process the remaining items on your order.
If an item sells out we will take it off our website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order.
All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that it replaces. Substitutions will only be made with your consent.
Accepting your order
The acceptance of your order will be deemed to occur on allocation of the items to your order. The completion of the contract between you and us will occur when the order is dispatched, unless you have cancelled the order- in accordance with our instructions.
We will send you an e-mail acknowledging your order, once it has passed through our security checks.
We may not accept your order for one of the following reasons:
We may have been unable to obtain authorization for your payment.
The item you ordered may be out of stock. (See Product Availability.)
We may have identified a pricing or product description error.
There may have been a failure to meet the eligibility to order criteria as set out in our Terms and Conditions.
A charge (according to the rate/service that you select) will be made to cover postage and packing on all orders.
We aim to process and deliver items in stock within 7 working days of order date to virtually anywhere in the UK or Poland, and internationally: to your home, place of work or any other address you wish to specify.
TATI MODE Ltd. does not take responsibility for any customs charges or holding/return fees on any goods held or charged during internationally delivery. Customers are encouraged to research the rules of their delivery address before placing international orders with us.
We accept the following methods of payment: Maestro, Solo, Visa Delta, Visa Electron, Visa Credit, JCB Cards.
We do not accept American Express as a method of payment.
We take payment from your card at the time we process your order ready for despatch.
Cancelling your order
If you would like to cancel your order please contact our Customer Services Department by calling +48 793 999 477 or return your acknowledgement e-mail to us stating your intention to cancel your order.
We always make a great effort to process orders immediately thus it may not always be possible to cancel an order being dispatched in time.
In this instance please return the order following the returns instructions contained in the parcel.
While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods, we will offer you a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached, in the original packaging and you must contact us by emailing us on tatimode@@gmail.com. We can only issue refunds or exchanges on items that are returned to us within 10 days of receipt within the UK or Poland and 14 days of international receipt.
All successfully returned items will be credited to the account used to originally purchase the items. Any items returned from a delivery address outside of the UK will incur any taxes, import duties or shipping charges that apply.
PLEASE NOTE: ‘Unworn and in perfect condition’ means that there are no marks on the item or any damage to the item. We will not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser. TATI BODUCH Ltd. is not responsible for any item that is not returned in the manner set forth above.